ck44's Privacy Policy

ck44 is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the ck44 website at https://ck44-com.cam and all related services.

This Policy describes what information ck44 collects about you, how that information is used, under what circumstances it may be shared with others, and what rights you have over your own information. By accessing our site or opening an account, you are considered to have accepted the terms of this Policy.

This Privacy Policy is an integral part of our Terms and Conditions. If you disagree with any part of this Policy, you are advised not to use our services. We are committed to remaining vigilant in protecting your information at all times.

2.1 Identity Information

When you create an account at ck44, we collect your full name, date of birth, national ID number or passport number, mobile number, and email address. This information is required to verify your identity and complete account verification.

2.2 Financial Information

For deposits and withdrawals, your bKash, Nagad, Rocket, or Upay account number or bank account details may be collected. This information is used solely for processing transactions. Full bank or mobile wallet credentials are never stored on our servers.

2.3 Activity Information

We store your site usage history, details of games or sports you have bet on, bonus claim records, login times and locations, and records of your communications with customer support. This information is primarily used to improve service quality and ensure security.

2.4 Technical Information

Device-related information such as your IP address, browser type and version, operating system, device identifiers, and time zone are collected automatically. This information helps with troubleshooting technical issues and preventing fraud.

ck44 collects your information in the following ways:

• Registration Form: Information you provide directly when opening an account.
• Verification Process: Documents submitted to confirm your identity and age.
• Transaction Records: Data automatically generated from deposit, withdrawal, and betting activity.
• Customer Support: Records of conversations when you contact us via live chat or email.
• Cookies and Tracking Technology: Technical data collected automatically during site visits.
• Third Parties: Confirmed information received from identity verification agencies or payment providers.

We do not collect information from social media or other platforms on your behalf without your explicit consent.

ck44 uses the collected information for the following purposes:

4.1 Service Operation

This information is used to create and manage your account, process transactions, award bonuses and rewards, and customise your gaming experience.

4.2 Identity and Age Verification

To confirm that each user is genuinely 21 years of age or older, and to prevent multiple accounts or fraudulent activity.

4.3 Security and Fraud Prevention

To detect unusual transactions, prevent account hacking or unauthorised access, and comply with anti-money laundering policies.

4.4 Communication

Your email and mobile number are used to send transaction confirmations, important account notifications, and promotional information based on your preferences. You may request to stop receiving marketing messages at any time.

4.5 Service Improvement

Information is used to analyse user behaviour and make the site design, game selection, and payment process simpler and more effective.

The ck44 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience on the site.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the site. They are used to maintain your login session, validate security tokens, and prevent unauthorised access. Disabling these cookies will cause the site to not work properly.

5.2 Performance Cookies

These cookies help analyse which pages you visit most, where errors occur, and how fast the site loads. The information is collected anonymously.

5.3 Preference Cookies

These cookies are used to remember your language selection, display preferences, and other personalisation settings, so you do not have to reconfigure them each time you visit the site.

You can control or delete cookies from your browser settings, though this may limit some features of the site.

ck44 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

6.1 Service Providers

Necessary information is shared with trusted organisations that assist us with specific functions such as payment processing, identity verification, fraud detection, and customer support. These organisations operate under strict confidentiality agreements.

6.2 Game Providers

Minimal information required to operate games — such as player ID and session data — may be shared with game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe.

6.3 Legal Obligations

We may be legally required to disclose information in response to a court order, a lawful request from a government authority, or to comply with applicable law. Where possible, we will attempt to notify you in such cases.

6.4 Business Changes

If there is a significant change to ck44's business structure (such as a merger or acquisition), user information may be transferred to the new entity. In such cases, equal or greater protection as provided under this Privacy Policy will be ensured.

ck44 follows industry-standard technology and practices to protect user information. The key security measures we have in place are described below:

• SSL Encryption: All information sent to and received from the site is encrypted using SSL technology, so that no one can read it during transmission.
• Secure Data Storage: Information is stored in encrypted databases and can only be accessed by authorised staff for specific purposes.
• Two-Step Verification (OTP): OTP is available as an additional security layer for logins and transactions.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Staff Training: Our staff receive regular training on data protection matters.

7.1 Data Retention Period

Information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal and regulatory requirements. Once that period ends, the information is securely deleted.

You have the following rights over your personal information:

8.1 Right to Access

You have the right to know what information ck44 holds about you. By contacting customer support, we will provide a summary of your stored information.

8.2 Right to Correction

If any of your information is incorrect or out of date, you may request a correction. This can be done through account settings or by contacting customer support.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this may not always be possible due to legal obligations or ongoing investigations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. In such cases, please notify customer support in writing.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our customer support team directly via live chat or email. We generally aim to respond to requests in a timely manner. We will also assist you with any decisions regarding your account in line with our Responsible Gaming policy.

All ck44 services are exclusively for individuals aged 21 or older. We do not knowingly collect information from any minor or allow them to open an account.

Age verification steps are taken at the time of registration. If it becomes known that a user is under 21, their account will be immediately closed and any stored information will be deleted.

If a parent or guardian believes their child has opened an account on ck44, please contact customer support immediately.

ck44 reserves the right to review and update this Privacy Policy from time to time. If there are significant changes to the Policy, we will notify you in the following ways:

• A notice will be displayed on the site's home page or login screen.
• A summary of changes will be sent by email to registered users.
• The "Last Updated" date at the top of this page will be updated.

Continued use of the site after any changes will be considered acceptance of the new policy. For significant changes, your fresh consent may be sought before the new policy takes effect. To learn more about us, visit the About Us page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: Available 24/7 directly via the chat button at the bottom right of the site.
• Email: [email protected]

Our customer support team provides assistance in both Bengali and English, seven days a week, 24 hours a day. We are committed to responding to any matter related to your rights or privacy.